Lizaro Casino — KYC Policy
LizaroCasino must confirm the identity of each account holder before allowing withdrawals and other sensitive actions. This practical guide explains when checks happen, which documents UK users should prepare and how to avoid delays.
Why verification is required
KYC protects both the player and the platform: only the legitimate account holder should be able to withdraw winnings, change sensitive details or use registered payment methods.
Anonymous accounts and payments to unverified beneficiaries are not allowed.
Verification is required before real-money withdrawals, and a profile may be reviewed again if account activity changes or risk indicators appear.
When a check is triggered
Document review may be requested at several stages:
- First withdrawal after one or more deposits.
- Passing cumulative deposit, withdrawal or staking thresholds.
- Using a new payment method not already linked to the profile.
- Changing key personal data such as name, address or date of birth.
- Automatic or manual AML alerts.
- Periodic refresh of a document that has expired.
You may be able to play and deposit before KYC is finished, but withdrawals remain blocked until the required documents are approved.
Completing verification early can reduce waiting time on the first withdrawal; Lizaro members often save one or two working days by submitting files soon after registration.
Documents to prepare
Files must be readable, valid and consistent with the registration profile. The following categories may be requested:
| Category | Accepted documents | Notes |
|---|---|---|
| Identity | Passport, UK driving licence or national identity card where accepted | Front and back where relevant; all document edges visible |
| Address | Utility bill, council tax bill, bank statement or official government letter | Usually dated within the last 90 days; address must match the profile |
| Payment | Masked card statement, e-wallet statement, bank statement or crypto transaction confirmation | Requested only for the payment channel used |
| Selfie / video | Selfie holding the document or a liveness check | Required only when the security procedure asks for it |
JPG, PNG and PDF files are generally accepted up to the size limit shown in the upload area. Blurred, cropped or incomplete documents lead to a new request.
Practical tip: photograph the document on a plain background, avoid glare and keep all four corners visible; natural light improves the chance of first-time approval.
How to submit files
After logging in, open your profile and go to Account Verification:
- Log in with your credentials on the official Lizaro Casino site.
- Select the document type and check that the name and date of birth match the account.
- Take or upload clear images; include front and back where needed.
- Submit the request and wait for on-screen or e-mail confirmation.
- Answer any follow-up request within the stated timeframe.
Do not send documents through unencrypted chat, social media or unofficial e-mail. Use only the secure upload area in the account.
Processing times
Most complete files are reviewed within 24 to 72 working hours. Busy periods or documents needing clarification can extend the process to around five working days.
You will receive a notification when the profile becomes Verified, Refused with a reason, or Under Review.
To speed up review, submit all requested files in one session and make sure the address matches the proof of address.
Verification outcome
The status appears in the personal area after the compliance team has reviewed the files.
Approved: withdrawals and standard limits become available according to the chosen channel. Refused: the reason is shown so you can correct it, such as an expired document, address mismatch or unreadable file. Restricted: the account remains temporarily limited until clarification or additional AML checks are completed.
Profiles involving false documents, mismatched identities or repeated refusal to cooperate may be closed permanently.
Protecting your files
Documents are stored on secured infrastructure, accessed only by authorised staff and processed in line with the Privacy Policy.
Files are not passed to third parties for marketing. Retention periods follow sector requirements, fraud prevention and anti-money-laundering rules.
For information about your data, or to request access, correction or deletion, write to [email protected].
Mistakes to avoid
- Expired documents or a name that differs from the registration details.
- Cropped images missing the date, document number or full address.
- Payment methods registered to another person.
- Multiple accounts created to bypass limits: only one profile per person is permitted.
- Ignoring follow-up requests, which can keep withdrawals blocked.
Support can help if a document is refused because of file format or image quality.
On Casino Lizaro, submission happens only through Account Verification. Never send a passport, UK driving licence or bank statement through social media.
Connection with AML and payments
Identity verification supports anti-money-laundering controls by confirming who owns the account, whether deposits and withdrawals are coherent and whether transactions can be traced.
Cashier channel details are available on the Payment Methods page and in the Terms.
To check your verification status, write to [email protected] with your account identifier and the date of your latest upload. Related pages: Login, Payment Methods, Responsible Gambling.